• Respond to all Complaints, NCR’s – escalate issues as needed
• Review and input Documents, Work Instructions, Standard Operating Procedures into the QMS
• Ensure SOP QR codes are posted to all appropriate locations

Key Responsibility

1

• Administrative Process & Controls:

• Receives Complaint, NCR notifications from OMS-Sales.
• Documents information on Data Tracker.
• Works with OMS to complete NCR form, up to and including CAPA
• Coordinates with QA Mgr before disposition of each.

2

• Facilitates communication among each department and Quality.

Notifies each as to NCR status, issues documented monthly and repeat concerns.

3

• Notifies Management of any direct impact NCR’s to be elevated.

4

• Ensures Work Instruction, SOP training posted as QR codes, are reviewed and up to date

Education

Minimum Required:

• Associated degree towards safety, environmental aspects or business management

Preferred:

• ISO/IEC – PPAP trained, experience

Experience

Minimum Required:

• At least 1 year of related experience in manufacturing and production required.

Preferred:

• 2+ years of related experience in manufacturing and production preferred

Job Specific Skills

Minimum Required:

• Excellent verbal and written communication skills.
• Thorough understanding of quality control standards and methodology.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.

Preferred:

• ISO/IEC – IATF Certified Trained

Internal

External

• QA Mgr / Operations VP
• Cross-Functional Departments and Management

• Continuous adherence to evolving Quality standard resources

# of Reports

Direct:

Indirect: 0

Titles of Direct Reports

• EHS/QA Manager

The following working conditions are present or expected on a daily basis:

• Travel may be required
• Normal office environment
• Manual dexterity required to use desktop computer and peripherals
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.