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Shipping & Returns Shipping & Returns
We make every effort to make sure orders are processed as soon as possible, and no unnecessary delays occur in processing an order. In most cases orders are processed immediately, often shipping the same day for in-stock items. During busy periods, delays may occur. All orders will be processed no later than 2 business days upon receipt, provided the items are in-stock and there are no problems with the payment verification.
When placing your order, please consider the following:
  • Orders may be placed online at www.ultimatelinings.com, via phone at 713-466-0302 or toll free at 1-800-989-9869 or by fax at 713-937-0065.

  • Business hours at Ultimate Linings are Monday to Friday 8:00 am to 5:00 pm PST excluding holidays.

  • Payment must be received prior to shipping your order. Visa, MasterCard, Bank Wire Transfer, Company Check or Cashiers Check are accepted. Orders paid by check will take longer to process to allow checks to be received and cleared, Visa & MC payments are processed in our Canadian office. Ultimate Linings has no access to, or control over, any additional fees billed to the customer by the credit card company, bank, or merchant processor.

  • Orders placed overnight will be processed the opening of the next business day. Orders placed on a Saturday or Sunday will not be processed until Monday (excluding holidays).

  • For expedited orders, be sure to place your order before 10:00AM PST any regular business day to ensure same day shipping (subject to product availability).

  • Allow 5 to 7 business days for standard ground shipping.

  • Please provide a street address for courier service as most couriers are unable to deliver to a post office box address.

  • Backorders
    If your order includes an out-of-stock product, we will notify you with an estimated time of delay. For orders that contain items that are out-of-stock, the entire order will be held and shipped complete as soon as our stock has been replenished.
    If you would like the in-stock item(s) shipped right away and the out-of-stock item(s) shipped later (Additional shipping charges may apply) please let us know by email or telephone. Please include your order number.
    Receiving Your Order
    Standard delivery only occurs on regular business days and does not include weekends or holidays. Please be available or have a responsible person available to sign and accept your order during business hours. If a delivery cannot be made, the carrier will provide instructions to receive your order (local warehouse, 2nd attempt, etc.).
    The item(s) are carefully packed for shipment by our shipping department in compliance with carrier requirements. However we realize that shipment damage may occur in spite of these precautions. Please check all shipments when they are delivered for shortages or external signs of damage. If packages in your shipment appear damaged, you should immediately unpack them and inspect the contents. If you find a problem, notify the delivery driver of the item(s) involved before you sign and accept your order. Failure to do so may result in the carrier refusing to honor the claim.
    Returning Your Order
    A 15% re-stocking fee will be applied to all returns. No returns after 30 days. Shipping and handling charges are not refundable. The product must be accompanied by the receipt and in original condition (unused). The item(s) must be complete, undamaged and unsoiled, with the original packaging, labels, accessories and documentation intact. No return on special order products or any liquid products (chemicals, cleaners, etc...).
    When returning your order, please consider the following:
  • Return of any item(s) must be pre-approved by Ultimate Linings via email or telephone.

  • Customer will be responsible for freight charges incurred to return the item(s). Freight collect shipments will be refused.

  • Please return the product(s) clearly labeled, in the original shipping package. If you have discarded the original shipping package, you may return your order in a clearly labeled package that protects the product.

  • The customer is responsible for any damage or loss of package(s) during return shipment to Ultimate Linings.

  • Please include the original receipt. If you have discarded the original receipt, contact us via email or telephone for further guidelines.

  • On the back of the invoice or separate document, please indicate your reason for return.

  • Once we have received and inspected the returned item(s) and your return is accepted, we will process your credit as soon as possible.

  • Canceling Your Order
    At Ultimate Linings we are committed to fulfilling orders in a very timely manner which means there is very little time for you to cancel. Please contact us immediately by telephone (1-800 989-9869) and we will do our best to cancel the order.
    Warranty Claims
    To make a warranty claim, Customer must comply with the procedures stated herein, which are designed to protect both the Customer and Ultimate Linings. Customer must call a Ultimate Linings representative to place warranty claim. Equipment, part(s) or product(s) returned for warranty without proper authorization will be returned to Customer at the Customers expense.
    Upon calling Ultimate Linings, a representative will determine whether Customer should ship the equipment, part(s) or product(s) to Ultimate Linings. Upon receiving the item(s), Ultimate Linings will perform a inspection of the equipment, part(s) or product(s) and will determine whether there is a defect covered by warranty. If there is a defect covered by warranty, Ultimate Linings will pay for the shipping of the return and/or replacement. If Ultimate Linings determines that the equipment, part(s) or product(s) are not covered under the warranty, Customer will be responsible for all shipping charges.
    Questions and Concerns
    Should you have any questions or require further information, please email or telephone us at 1-800-989-9869 Monday to Friday 8:00 am to 5:00 pm PST.
    There may be times when our website contains incorrect pricing. We reserve the right to cancel an order that has incorrect pricing. ITEMS FROM THIS CATALOG MAY BE ADDED, DELETED, OR SUBSTITUTED WITHOUT PRIOR NOTICE. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
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