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Field Technical Service Manager

Company Description

Ultimate Linings, LLC is a leading provider of premium polyurethane, polyurea, and hybrid coating solutions. We specialize in developing customized spray-on products using high-grade materials produced in U.S. based chemical plants. With over 30 years of industry experience, Ultimate Linings is committed to delivering advanced products, innovative application technology, and exceptional technical support to meet the needs of our customers worldwide.

Role Description

Perform in field installation, training, demos and technical support both on phone and in person to all Ultimate lining customers including OE

Key Responsibility


  • Equipment installation and training
    • Work with new customers to prepare for installation.
      • Includes booth requirements, electrical, air and supplies required for their application.
    • Perform new equipment installation.
      • Customers must understand how to properly run and maintain high pressure equipment.
      • Train customers to properly apply all coatings per their specification and TDS’s
      • Supply customer with all documentation
    • Educate and train customers on surface preparation to insure coating performance.
      • Discuss best practice, common failures, and repair processes.


  • Perform application demos.
    • Work with Sales and customer to ensure positive experience during trial.
    • Discuss chemistry characteristics and value of product over current application.


  • Root cause analysis of coating failures.
    • Work with sales and customers to determine coating failures.
    • Offer recommendations and guidelines for application and substrate preparation to minimize concerns and insure best practice


  • Customers support.
    • Support customers with on-site service and repairs
    • Provide annual visits.
    • Offer continual education on coating application and equipment maintenance.
    • Support customers by phone including UL technical call center


  • Assist other internal companies and departments when requested.


The table below details the minimum levels of education and experience, as well as the minimum and preferred qualifications, certifications or designations required to complete the job.


Minimum Required:

  • SSPC, NACE, AAMP or PDA certifications


  • College degree encouraged


Minimum Required:

  • At least four (4) years of relevant work experience is required


  • SSPC, NACE, PDA or AAMP qualifications

Job Specific Skills

Minimum Required:

  • Detailed-oriented, well-organized, possess an attention to detail.
  • Possess knowledge of PC work processing/spreadsheet software; including PowerPoint, Excel, Word, Outlook, Salesforce, and Smartsheet with the ability to learn new software and products.
  • Knowledge of Graco plural component application, equipment, and general hydraulic and basic electronics functions of production equipment.
  • Have an understanding of polyurea and polyurethane products.
  • Works effectively in a general business environment, with a focus on high level of quality.
  • Multi-task and work in a changing environment.
  • Work closely with fellow technicians to achieve a

common goal.

  • Work effectively in a general business environment with a focus on high levels of quality and customer service.
  • Able to multi-task in a changing environment.
  • Travel and drive in all regions.
  • Must be capable of working with a team to solve difficult problems.


  • N/A

Communication & Working Relationships



  • Innovations Lab, Technical Service Team Members and Sales.
  • UL Corporate.
  • New and current customers.

Working Conditions

The following working conditions are present or expected on a daily basis:

  • Travel is required
  • Normal office environment
  • Manual dexterity required to use desktop computer and peripherals Will be working around polyurea’s, primers and topcoats along with associated cleaners

Interested? Please email us with your resume attached to [email protected] and [email protected]


The organization reserves the right to change, amend or disuse this job description at any time. This document is intended to provide an overview of the required responsibilities and qualifications.